Frequently Asked Questions
Frequently Asked Questions by Our Clients in the Greater Springfield IL Area
You don’t have to be there. Provide us with entry instructions during your appointment scheduling and we will lock up when we finish.
We would be happy to send the same previous professional cleaner at your next appointment at your request. If you would prefer a different cleaner, we can do that, too.
Of course! We would love to hear from you.
Just give us a call at (217) 757-8872.
Springfield Illinois, Chatham Illinois, Auburn Illinois, Divernon Illinois, Pleasant Plains Illinois, Illiopolis Illinois, Spaulding Illinois, Loami Illinois, Williamsville Illinois, Rochester Illinois, Pawnee Illinois, Leland Grove Illinois, Cantrall Illinois, Riverton Illinois, Jerome Illinois, Curran Illinois, Sherman Illinois, Clear Lake Illinois, Southern View Illinois, Mechanicsburg Illinois, Dawson Illinois, Thayer Illinois, Buffalo Illinois, Berlin Illinois, New Berlin Illinois, Grandview Illinois
Trust & Safety
Maids “R” Us is an insured and bonded business. We understand the privilege and trust that comes with being in your home and are always careful. In the event something is damaged, please notify us within 24 hours.
Absolutely. We love pets. All our professional cleaners are trained to properly handle your furry family members.
Of course! At Maids “R” Us, we are a team of cleaning professionals and come highly trained, background and reference checked, as well as insured and bonded.
Unfortunately, we do not clean by the hour but offer affordable cleaning packages based on what you would like.
This is a more comprehensive top to bottom cleaning, spending more time with every section of your home, ensuring we don’t miss a thing! If you haven’t had a professional cleaning service in the past three months, we recommend this option.
Moving can be stressful and this helps limit that. Cleaning can help determine whether you get your security deposit back, or whether you have to wait to move into your brand-new home due to insufficient cleanliness. Avoid this hassle with our professional cleaning service, geared to having your home ready for its next occupant or getting you ready for the perfect first day in your new home.
Maids “R” Us provides all cleaning products. If you would like a specific product, please let us know and if you provide it for us, we will use it.
That is OK. We bring our own vacuums to every house we clean!
That doesn’t affect us. We hand-wash all floors and if you are in an office setting, we provide our own mops.
Unfortunately, we don’t. However, if you would like us to use green cleaning supplies, let us know and provide the products for us to use – and we will.
Maids “R” Us prices depend on the size of your home or business and service you would like. We have flat rates based on the given number of bedrooms. Call or email us today for a free quote!
Tipping is never required with our cleaning service, but you are more than welcome to. Our staff is not to solicit any tips under any circumstance.
We accept all forms of payment. Please leave payment at the time of cleaning or call before with a credit card.
We have a 24-hour cancellation policy with a $35.00 Lock Out fee.