Frequently Asked Questions by Our Clients in the Greater Springfield IL Area

Who do I contact if I have any issues or questions?

Maids R Us owner, Tina, can be reached at (217) 757-8872 or email us at maidsrusinc@yahoo.com

When are you open?

Monday-Friday, 8am-5pm

What if I’m not there to let the cleaning person in?

You don’t have to be there. Provide us with entry instructions during your appointment scheduling and we will lock up when we finish.

Will it be the same professional cleaner every time?

We would be happy to send the same previous professional cleaner at your next appointment at your request. If you would prefer a different cleaner, we can do that, too.

Can I book a cleaning over the phone?

Of course! We would love to hear from you.

Just give us a call at (217) 757-8872.

How can I schedule a cleaning?

You can either call us at (217) 757-8872 or email us at maidsrus@yahoo.com

What areas do you provide cleaning service for?

Springfield Illinois, Chatham Illinois, Auburn Illinois, Divernon Illinois, Pleasant Plains Illinois, Illiopolis Illinois, Spaulding Illinois, Loami Illinois, Williamsville Illinois, Rochester Illinois, Pawnee Illinois, Leland Grove Illinois, Cantrall Illinois, Riverton Illinois, Jerome Illinois, Curran Illinois, Sherman Illinois, Clear Lake Illinois, Southern View Illinois, Mechanicsburg Illinois, Dawson Illinois, Thayer Illinois, Buffalo Illinois, Berlin Illinois, New Berlin Illinois, Grandview Illinois

Trust & Safety

Are you insured and bonded?

Maids “R” Us is an insured and bonded business. We understand the privilege and trust that comes with being in your home and are always careful. In the event something is damaged, please notify us within 24 hours.

Are you a pet-friendly cleaning service?

Absolutely. We love pets. All our professional cleaners are trained to properly handle your furry family members.

Can I trust Maids "R" Us cleaners?

Of course! At Maids “R” Us, we are a team of cleaning professionals and come highly trained, background and reference checked, as well as insured and bonded.


Modern living room interior. Cute Golden Labrador Retriever near couch Springfield IL


Maids "R" Us Springfield IL Young Smiling Woman in Gloves Cleaning House
What if I need a cleaner by the hour?

Unfortunately, we do not clean by the hour but offer affordable cleaning packages based on what you would like.

What is a deep clean?

This is a more comprehensive top to bottom cleaning, spending more time with every section of your home, ensuring we don’t miss a thing! If you haven’t had a professional cleaning service in the past three months, we recommend this option.

What is a move in/move out cleaning?

Moving can be stressful and this helps limit that. Cleaning can help determine whether you get your security deposit back, or whether you have to wait to move into your brand-new home due to insufficient cleanliness. Avoid this hassle with our professional cleaning service, geared to having your home ready for its next occupant or getting you ready for the perfect first day in your new home.

Cleaning Supplies

Does Maids "R" Us provide the cleaning supplies?

Maids “R” Us provides all cleaning products. If you would like a specific product, please let us know and if you provide it for us, we will use it.

I don’t have a vacuum, can I still use your service?

That is OK. We bring our own vacuums to every house we clean!

What if I don’t have a mop?

That doesn’t affect us. We hand-wash all floors and if you are in an office setting, we provide our own mops.

Do you bring green cleaning supplies?

Unfortunately, we don’t. However, if you would like us to use green cleaning supplies, let us know and provide the products for us to use – and we will.

Maids "R" Us Springfield IL Variety of detergent bottles and chemical cleaning supplies


How much does it cost to clean my home?

Maids “R” Us prices depend on the size of your home or business and service you would like. We have flat rates based on the given number of bedrooms. Call or email us today for a free quote!

Are tips included?

Tipping is never required with our cleaning service, but you are more than welcome to. Our staff is not to solicit any tips under any circumstance.

What method of payments do you accept?

We accept all forms of payment. Please leave payment at the time of cleaning or call before with a credit card.

What is your cancellation policy?

We have a 24-hour cancellation policy with a $35.00 Lock Out fee.

Contact Maids "R" Us today!